Terms of Service
Please read these terms carefully before using our products and services.
1. Introduction
Welcome to YIWU ELIO STATIONERY Co., Ltd. ("Company", "we", "our", or "us"). These Terms of Service govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms of Service.
2. Products and Services
YIWU ELIO STATIONERY Co., Ltd. specializes in manufacturing photo albums, wedding albums, scrapbooks, and memory keepsakes. We offer services including printing, material selection, and binding. All products are manufactured in our facilities in ZHEJIANG PROVINCE, China.
3. OEM/ODM Services
We provide OEM/ODM services for brands and retailers worldwide. By engaging our OEM/ODM services, you agree to provide clear specifications and requirements. We reserve the right to request clarification or reject orders that do not meet our production capabilities.
4. Orders and Payment
All orders must be confirmed in writing. Payment terms are specified in individual quotations and contracts. For international orders, we typically require a 30% deposit with the balance due before shipment. Prices are subject to change based on material costs and order specifications.
5. Shipping and Delivery
We ship products globally. Shipping costs and delivery times vary based on destination and shipping method. We are not responsible for delays caused by customs clearance or other factors outside our control. Risk of loss transfers to the customer once products leave our facility.
6. Quality and Inspection
All products undergo quality inspection before shipment. Customers have the right to request pre-shipment inspection. Claims regarding product quality must be submitted within 14 days of receipt with supporting documentation and images.
7. Intellectual Property
Customers retain ownership of their designs and intellectual property. We agree not to reproduce customer designs without explicit permission. We retain ownership of our own designs, manufacturing processes, and techniques unless otherwise specified in writing.
8. Confidentiality
We treat all customer information, designs, and business details as confidential. We will not disclose this information to third parties without consent, except as required by law or to fulfill our contractual obligations.
9. Limitation of Liability
Our liability is limited to the value of the products purchased. We are not liable for indirect, consequential, or special damages arising from the use of our products or services. We make no warranties beyond those explicitly stated in our contracts.
10. Governing Law
These Terms of Service are governed by the laws of the People's Republic of China. Any disputes shall be resolved through negotiation or, if necessary, through arbitration in China according to the rules of the China International Economic and Trade Arbitration Commission.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.
12. Contact Information
For questions regarding these Terms of Service, please contact us at:
YIWU ELIO STATIONERY Co., Ltd.ZHEJIANG PROVINCE, China
Email: [email protected]
Phone: +86 123 4567 8910